Home > Terms & Conditions

Terms & Conditions

General Information

If you would like more information about us, please contact us or call us at (440) 542-9100.

Shipping and Sales Tax

Your order will normally be shipped via UPS Ground Service from the manufacturer's warehouse the next business day. (More information below, in the FAQ).

We are required to charge sales tax on all orders shipped to addresses only in Ohio, US.


FAQ (Frequently Asked Questions)

Where is my order shipped from?

At Campersland, you take advantage of our direct relationship with the manufacturers. We bring you their best products via the internet, and they ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

What if I want to return something

No Restocking Fees!!! As long as the item is returned in NEW condition you will NOT be charged a restocking fee.

Your Satisfaction is our top priority! We understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing and require a Return Authorization Number.  You are responsible for return shipping and any shipping charges are not refundable except in the case of defective merchandise. (Please note...we do NOT resell returned merchandise here on our web site). Click for Return Authorization Request. Special order items, Software, Sleeping bags, Air Mattresses and Tents are not returnable. Contact us with specific questions.

Do you sell current products?

The products we sell are always the newest models and latest updates. We update our site with the latest products as they become available from the manufacturer.

How much will shipping cost?

Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse. All products are shipped via UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Saver or UPS Worldwide. 

Follow these steps to see the actual shipping charge:

  • Place the item(s) in your cart with the "Buy-Me" button
  • Click "checkout"
  • Enter your shipping address and click "Continue"

You will see the shipping charge and total before being asked for credit card information. You then have the option of completing your order or canceling it.

Do you ship International?

Yes, we can ship international. Select UPS International Express (2 business days) or International Expedited (2-5 business days) as the shipping option. Eagle and Lowrance products cannot be directly exported and need to be sent to our office and shipped via a 3rd party shipper which takes about 2 weeks to arrive to you and an additional $20.00 shipping fee will be added to your order once it is shipped.

Can I pay with a personal check?

Yes! Just select Sending Check from the payment options. All checks should be made out to Campersland must arrive within 1 week of your order date. Keep in mind that checks take 7-10 days to clear and your order will not ship until the check clears.

When will my credit card be charged?

It is Campersland policy is NOT to charge you for your order until the product ships. You will receive status updates that will inform you when your order has shipped, you will be charged at that time.

When should I expect delivery?

Virtually all our products leave the warehouse by the next business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS shipping times apply, which, depending on your location and the volume being handled by UPS at the time and the shipping method chosen, is from one to seven business days within the USA, longer for international shipments. 

What is your company address?

Campersland
5275 Naiman Parkway, Suite B
Solon, OH 44139
(440) 542-9100

What about overnight delivery?

Overnight and second and third day shipping is available for an additional shipping charge. Simply select select Next Day Air Saver, 2nd Day Air or 3 Day Select from the order page. Please note UPS does not count weekends in delivery times and none of the above shipping methods deliver on the weekend. Please contact us with questions about shipping options.

What if I need warranty service?

All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us.

How safe is my credit card information?

When you buy from Campersland, your credit card purchase is processed in real time by secure eCommerce servers. Then your order is encrypted before being sent to Campersland. Your card couldn't be safer!

 




440-542-9100
9:30 AM - 5:00 PM Eastern, Monday - Friday


Copyright © 2004-2019 Campersland